This is part 10 of a 12 part series that I call the 12 X’s of Leadership.
We have all heard the old phrase, “Never promise more than you can deliver and always deliver more than you promise”. It is one of the first business quotes many of us learned when we got out first jobs. And there is a lot of truth to it.
It has to do with managing the expectations of others and then exceeding those expectations to leave them with a great experience and great feeling of working with you.
What is interesting to note is that exceeding normal expectations many times does not have to be a herculean effort on your part with gut wrenching upheaval in your life. It sometimes means just doing a little bit better.
For example, do you know what the difference is between a baseball player that hits .200 for his career, makes just enough money to cover food, and never leaves Single A division and a player with a career .300 batting average, making seven figures annually, and in the Hall of Fame? Just one hit in every ten tries!
When I encourage people to exceed normal expectations, I mean to simply focus on making little improvements all along the way…not necessarily huge life changing shifts.
It’s like a horse race. I went to the Kentucky Derby two years ago. Now, I am not sure how much prize money is actually awarded, but let’s just say the first place horse won a million dollars and the second place horse got a half million.
In order to get twice the reward did the first place horse have to run twice as fast? Did it have to run twice as far? Did it have to train twice as long? NO.
How much better did the first place horse have to be than the second place horse? Just a nose.
Is there room in your life today to be just a nose better than yesterday?